FAQ
Shipping
How long does shipping take?
Your pieces are prepared carefully and released as soon as they’re ready.
Most orders arrive within a standard delivery window, and you’ll get a tracking link straight to your email once your package is on its way.
Do you ship internationally?
Yes, Heaven Avenue ships worldwide.
Delivery options and timeframes appear at checkout based on your location.
How do I track my order?
As soon as your order ships, we’ll send you a secure tracking link so you can follow your delivery in real time.
Were do you ship from?
All products are shipped from the US for fast and reliable delivery to our global customers.
Orders & Payments
Can I change or cancel my order?
We begin preparing orders shortly after they're placed.
If you need an adjustment, contact us right away and we’ll assist depending on the order stage.
Is my payment secure?
Absolutely. We use trusted global payment partners like Shopify, Apple Pay, Google Pay, Visa, Mastercard and Klarna.
Your information is fully encrypted.
Returns & Exchanges
Do you accept returns?
Yes. We handle every return request individually to keep things fair for both you and the brand.
If something isn’t right, contact us — we’re here to help.
Can I exchange an item?
In most cases, yes.
If you received the wrong size, color or a faulty item, we’ll arrange an exchange after a quick review.
What if my order is damaged or incorrect?
Reach out to us immediately with your order number and a brief description.
We’ll review the issue and make sure you get the right solution.
Do you accept returns of worn or washed items?
To keep our standards high, we can only accept items that are unused, unwashed and in original condition.
Products & Care
How do your products fit?
Our pieces are designed with a modern, clean and comfortable fit.
Each product page includes measurements to help you choose the right size.
How do I care for my garments?
Cold wash.
Gentle cycle.
Low heat or air dry.
This keeps the fabric smooth and the print looking fresh.
Brand & Values
What does Heaven Avenue stand for?
Meaning, purpose and design.
Every piece is created to carry a message — subtle, modern and intentional.
We build clothing that inspires, not just outfits.
Do you give to charity?
Yes. A portion of our profits goes toward charitable initiatives, people in need and faith-driven projects.
Giving is built into who we are.
Design Protection
Can I use your artwork or graphics?
All Heaven Avenue designs are protected.
Reproducing or using them without permission is not allowed.
Our artwork is part of our identity.
Where is Heaven Avenue based?
Heaven Avenue is rooted in Sweden with a strong operational presence in the United States. All products are shipped from the US for fast and reliable delivery to our global customers.
Need help?
Our support team is always here.
Reach out anytime — we’ll guide you personally.